Feature and Integration

Frequently asked questions

Product Feed FAQ's

Q.1. What is a product feed? Why do we need it?

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We need your e-commerce product catalogue data for us to power the natural language search on your e-commerce store. The product feed can exist in JSON, XML or CSV.

Q.2. Is there a specific recommended format for providing the feed?

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{ "product": { "url": { "url": "product url", "searchable": "no" }, "pid": { "pid": "product id", "searchable": "no" }, "base": { "title": "title", "brand": "product brand", "model": "item model", "category": "product category", "category path": "maincat>subcat>subsubcat...", "currency": "INR", "popularity": "value between 0 to 1" }, "<'field name'>": { "type": "string/number/double", "value": "valueOfField", "searchable": "no" (optional) } } }

Q.3. How frequently do we need to update the feed and what is the mechanism of sharing the feed?

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The full feed needs to be provided the first time post which there needs to be a daily update frequency to update newly added products/remove stale products etc., Also, a higher frequency update can be done generally for updating price/stock depending on how frequently it is updated in the store. The mechanism of sharing the feed is via a standard REST API.

Q.4. What does the field “searchable = yes” mean in the feed?

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“searchable = yes” need to be applied for the attributes in the feed which needs to be allowed to be part of your Natural language search query. For eg, for a category mobile, internal memory or RAM fields need to be marked searchable=yes to allow users to search for mobiles using memory and ram.

Q.5. What does popularity in the feed mean?

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Popularity in the feed for each product refers to the rank of the product within a given sub- category. It could be based on number of page views etc. a product gets. It is often a value between 0 to 1.

Q.6. If we don’t have Popularity, what should we do?

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If you don't maintain a product popularity or rank, you could give us certain specific signals we ask for, for each product and we will calculate the same.

Trial FAQ's

Q.7. What is a trial and how long is a free trial available?

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A trial is a mechanism through which you can share us a sample product feed and explore our service for 2 weeks for free before you can start using our service for your search capabilities.

Q.8. Do we have a paid trial?

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If you want to explore our product trial beyond 2 weeks, we allow a paid trial which is lesser than the actual service cost for a few more weeks.

Q.9. What is needed for a trial?

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For a product trial, you can give us a sample feed in the prescribed format (preferably) or any format over a REST API (web URL).

Search Integration FAQ's

Q.10. How long does the integration take?

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The integration for trial or actual service can take anywhere between 1-3 weeks depending on the size of the product feed.

Q.11. How do we integrate SeeknShop.IO’s Natural Language Search on to our e-commerce website or app?

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We offer our product capabilities through a SaaS model via REST APIs and give you a result set in a Json format for each query which can be consumed to mobile app or website or any interface.

Q.12. Do we have Auto Suggest and how do we integrate?

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We have auto-suggest templates you can choose from and can be integrated along with the search service after you provide the product feed. Normally auto-suggest is not available during free trials.

Q.13. If we have different feeds for different markets for the same seller, how do we integrate?

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If you have different feeds for different markets, you can provide it as different indexes for us in the product feed and we generally treat is as a different store and different index as the query set and metrics etc are all different for different markets. Please talk to our support during integration.

Q.14. If we have different interfaces/channels for our Omni-channel retail, how do we integrate?

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For any channel, it is a single simple Rest based search API which can be consumed and integrated to give a seamless experience across channels.

Natural Language Search FAQ's

Q.15. What are the various Search capabilities offered via SeekNShop.IO Search Platform?

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Q.16. What does Natural language Search mean?

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Q.17. What are the advantages of a Natural Language Search?

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Q.18. Do you have Machine Learning Search to learn from User patterns and feed?

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Q.19. Do you have Mobile optimized Search?

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Search Merchandizing FAQ's

Q.20. What are the various Search Merchandizing Configurations available?

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Q.21. What are the Reporting and Dashboard capabilities available? Or What are the various user metrics captured?

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Q.22. What are the Search Relevance capabilities offered via the Configuration Panel?

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Q.23. What are the Auto Suggest Configurations provided via the Configuration Panel?

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Q.24. How do we contact Support for Merchandizing?

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